001 · Company milestoneAnnounced
Florus Maps How Marketing, Sales and Customer Service Connect
Florus now shows how lessons from one team can inform another in its RSI agent workflow. The go-to-market workflow is live; sales and customer service are in early access with design partners.
The announcement
The RSI Agent overview walks through handoffs between teams. For example, a question that keeps coming up in customer service can suggest a topic for marketing, and an objection from a sales call can inform a new FAQ. The examples illustrate how the workflow is designed to share lessons. A person reviews proposed changes before they become part of the next cycle.